PrepaidOnline.com is a licensee of the TRUSTe
Privacy Program. The TRUSTe program covers only information that is collected
through this Web site, and does not cover any service or products from
the site. PrepaidOnline.com ("PrepaidOnline.com" or the "Website") recognizes
that our users have legitimate concerns about privacy. The purpose of
this privacy policy is to inform you, as a Member of or visitor to PrepaidOnline.com,
what kinds of information we may gather from or about you when you visit
PrepaidOnline.com, how we may use that information, whether we disclose
it to anyone, and the choices you have regarding our use of, and your
ability to correct, the information. Please note that this policy applies
only to PrepaidOnline.com, and we are not responsible for the policies
or content of web sites accessible via links on our site. BY ACCESSING
PrepaidOnline.com, YOU ACKNOWLEDGE THAT THIS PRIVACY POLICY IS PART OF
OUR TERMS OF USE AGREEMENT AND YOU AGREE TO BE BOUND BY ALL OF ITS TERMS
AND CONDITIONS.
1. How Information Is Gathered, Distributed and Used.
This privacy policy, which is part of our Terms of Use Agreement, sets
forth our practices regarding the collection and use of "personal information"
as well as the choices we offer you regarding the use of this information.
"Personal information" is information that personally identifies you,
including, for example, your name, address, and email address.
You provide certain personal information to us when you:
a. Register for membership on PrepaidOnline.com
b. Send email messages, submit forms (including survey responses),
or send other information to us.
c. Purchase goods and services. We may collect personal information
from you at other points on our site that state that personal information
is being collected.
In general, our service gathers certain usage information like the numbers
and frequency of visitors to PrepaidOnline.com and its various rooms and
areas. This data helps us determine how much our customers use parts of
the Website, so we can improve our site. To enable certain features available
within our site, we will assign to your Internet browser a unique identification
number stored in a file on your computer called a "cookie." Cookies by
themselves cannot be used to find out the identity of any user. This identification
number automatically identifies your browser - but not you - to our computers
whenever you interact with our site. Only when you agree to provide information
to us directly, such as through membership registration, will we be able
to know anything about you other than the random number that our computers
assign to your browser. Your web browser allows you to disable the use
of cookies; however, disabling the cookie may affect your ability to use
certain portions of our site. PrepaidOnline.com also keeps log files of
the IP address and browser type of our members and users, as well as any
page that is requested by our members or users. The log files do not include
any personal information.
In order to receive and utilize certain discounts and services, visitors
will need to register with PrepaidOnline.com as a Member. As a prerequisite
to becoming a Member, we will ask you to provide us with information about
yourself, such as your name, gender, e-mail address, zip code, username
and a password. Also, sometimes we may specifically ask for information
about your interests. If you order a product or wish us to store your
billing and credit card information, we will also need to gather such
information from you.
We may also use the information provided to us to let you know of additional
products and services about which you might be interested if you have
chosen to receive email communications. We may ask you for information
about your interests so that you can take advantage of the interactivity
of the online medium, but you are not required to provide this information.
Lastly, we reserve the right to use personal information for billing purposes,
to anticipate and resolve problems with your service, or to investigate
activity that may violate our Terms of Use agreement with you.
Although unlikely, at times we may be required by law enforcement or judicial
authorities to provide personally identifiable information to the appropriate
governmental authorities. If requested as part of a legal proceeding,
we will provide this information upon receipt of the appropriate documentation.
Tell-A-Friend
If you choose to use our referral service to tell a friend about our site, we will ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Prepaidonline.com stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program. Your friend may contact us at unsubscribe@prepaidonline.com to request that we remove this information from our database.
2. Sharing Information
Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose
personal information when required by law wherein we have a good-faith
belief that such action is necessary to comply with a current judicial
proceeding, a court order or legal process served on our Web site
Third Party Intermediaries
We use an outside shipping company to ship orders, and a credit card processing
company to bill users for goods and services. These companies do not retain,
share, store or use personally identifiable information for any secondary
purposes.
We use a third party tracking service who sets cookies on our site to track the way visitors navigate through our website. The third party tracking service reports this data to use in aggregate so we can better understand our users and to improve our site. This information is not tied to any individual user.
3. Surveys or Contests
From time-to-time we may provide you the opportunity to participate in contests or surveys on our site. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code).
We use this information to notify contest winners and award prizes, to monitor site traffic or personalize the site (in the case of anonymous information collected in surveys), to send participants an email newsletter. Information is shared with a co-sponsor on an opt-in basis.
We may use a third party service provider to conduct these surveys or contests; that company will be prohibited from using our users’ personally identifiable information for any other purpose. We will not share the personally identifiable information you provide through a contest or survey with other third parties unless we give you prior notice and choice.
4. Member Options and Opt-Out Rights
We offer members choices regarding our use of your personal information.
You can change or add certain personal information you supplied to us
by going to our member services area. You can opt-out of receiving email
messages from us about products and services that may be of interest to
you at any time in your my Account area. BE AWARE THAT CHANGES OR ADDITIONS
TO YOUR INFORMATION MAY NOT BE PROCESSED IMMEDIATELY, BUT WILL BE PROCESSED
AS SOON AS REASONABLY PRACTICABLE. Also, even if you change or add personal
information, the previously stored information may still be stored by
us or on our behalf (including for archival purposes).
All e-mail's sent by PrepaidOnline.com have a choice/opt-out clause located
on the bottom. To indicate that you no longer want to receive e-mail from
PrepaidOnline.com, simply click on the link, or respond to the address
sent from.
Users may opt-in to receive our newsletter. We request name and e-mail address. Users can unsubscribe at any time by clicking on the provided link or sending a request to unsubscribe@prepaidonline.com
5. Privacy Policy Changes
We reserve the right to change this Privacy Policy by posting changes
on this page so that you will always know what information we gather,
how we use it and under what circumstances we disclose it to third parties.
If we decide to change our privacy policy, we will post those changes
to this privacy statement, the homepage, and other places we deem appropriate
so our users are always aware of what information we collect, how we use
it, and under what circumstances, if any, we disclose it. We will use
information in accordance with the privacy policy under which the information
was collected.
If, however, we are going to use users' personally identifiable information
in a manner different from that stated at the time of collection we will
notify users via email. Users will have a choice as to whether or not
we use their information in this different manner. However, if users have
opted out of all communication with the site, or deleted/deactivated their
account, then they will not be contacted, nor will their personal information
be used in this new manner. In addition, if we make any material changes
in our privacy practices that do not affect user information already stored
in our database, we will post a prominent notice on our Web site notifying
users of the change. In some cases where we post a notice we will also
email users, who have opted to receive communications from us, notifying
them of the changes in our privacy practices.
6. Membership Changes/Corrections
Members can review, correct and/or change their personal information gathered
by our site by accessing their My Account page on the site.
If a user's personally identifiable information changes (such as zip code,
phone, email or postal address), or if a user no longer desires our service,
we provide a way to correct, update or delete/deactivate users' personally
identifiable information. This can usually be done at the My Account page
or by emailing Customer Support at customerservice@prepaidonline.com.
7. Security
We use industry standard security measures to safeguard the confidentiality
of your personal information, including firewalls and, for certain information,
secure socket layers (SSL). Our security and privacy policies are periodically
reviewed and enhanced as necessary and only authorized individuals have
access to the information provided by our members.
8. Additional Privacy Protections for Children
PrepaidOnline.com strongly believes in the potential of the Internet for
children's learning and the value of participating in online communities.
We are also sensitive to families' concerns regarding children's personal
information and safety. Due to the fact that a credit or debit card must
be used to place an order at PrepaidOnline.com, we strongly encourage
all customers to be 18 or older.
9. Questions, Comments, or Complaints
Questions regarding this policy should be directed to address, email or phone number listed in section 10.
If you do not receive acknowledgment of your inquiry or your inquiry
is not satisfactorily addressed, you should then contact TRUSTe through
the TRUSTe Watchdog
Dispute Resolution Process. TRUSTe will serve as a liaison with the
Web site to resolve your concerns.
10. Contact Information - for privacy related issues please contact:
Privacy Administrator
PrepaidOnline.com
2609 Canal Street, Suite 210
New Orleans, LA 70119
support@prepaidonline.com
1-800-215-4922
Effective Date: 4/28/04
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